How Contact Center Advancements Are Being Integrated into Healthcare Enterprises

An Empowered Patient Podcast at Medical and Pharma Insider hosted by Karen Jagoda


Greg Miller is Vice President of industry strategy for healthcare and life sciences at Talkdesk.


In this Empowered Patient Podcast, Greg discusses the role of contact centers in personalizing inbound and outbound encounters with patients.


Integrating the Talkdesk software with the Epic EHR platform provides hospitals and health systems the ability to obtaining a more complete picture of a patient.


Talkdesk makes it easy for patients to use the web, email, text, mobile apps, and virtual and live agents to schedule appointments, ask clinical questions, fill prescriptions, and coordinate billing and claims processing.


It also provides healthcare enterprises with the ability to be proactive with patients and build stronger relationships using artificial intelligence and human interaction.

Listen to the podcast

Download a transcript of the podcast